Terms and Conditions

System of Purchase

You agree to purchase, and we agree to sell you the system or unit set out in the Offer (“System”) on and subject to the terms of the Contract.

The Owner of the System

The Owner warrants that they own the premises and their names appear on the title deed of the property.
The Owner agrees to provide all reasonable assistance required by sun power solar solutions to enable the installation, connection and operation of the System. This includes full access to the property which is not limited to interior dwelling should it be required.

Installation Conditions and Inclusions

The installer’s vehicle, equipment and installer must have ready access to the house and the location where the new solar system is to be installed.
All necessary council or other approvals obtained by owner.
Owner or authorized person must meet with installers on site.
Panel configuration as agreed on site with homeowner or authorised party.
No updates of the existing electrical systems are required.
Subject to site inspection if required.

Installation includes :

Supply and installation of solar system and associated equipment as specified.
Supply and installation of necessary circuit breakers as required.
Cabling of solar array.
Booking with Power Authority to replace meter and connect the system to the grid. The cost of metering connection and possible meter upgrade are an additional expense to the Owner unless stated within the invoice. Applications for approval will be completed by sun power solar solutions where applicable.
You acknowledge, as part of your purchase, that access is required to be given to the relevant Power Authority or Regulatory Body if required to audit the system from time to time.
We will keep you informed at each step of the approval and installation process and advise as soon as we become aware of any limitations or restrictions that may adversely affect you.

Ownership and Risk

Ownership of a System will pass to you upon the later of

The date the System is installed at the address specified in the Offer; and
Payment in full of the Out of Pocket Expense for that All funds must be cleared and received by sun power solar solutions for payment to be considered received.

Risk in the System will pass to you when that package is installed at the address shown in the offer.
You understand that we are unable to remove and reinstall your system at a new property if you move address.

Termination and Refunds

You or sun power solar solutions may terminate the Contract if the other party materially breaches the terms of the Contract.
You may cancel the Contract and be entitled to a full refund if the System is not installed at the address shown in the Offer within four (4) months following the day you accept the Offer if the delay is due to sun power solar solutions, unless you agree an alternative date of installation with sun power solar solutions. In the event that there is any delay with your installation, sun power solar solutions will attempt to contact you and advise you of such a delay.

If you are advised either during the pre-installation site inspection (if one is conducted) or on the day of installation (if no pre-installation site inspection is conducted) that additional fees and charges are necessary to install your System, including any changes to the system design, and you do not agree for these additional works to be conducted, you may cancel the Contract and be entitled to a full refund.

If your submission for the system size you have purchased is declined for approval by your electricity distributor for installation, you will be entitled to a full refund.
Cancellations for reasons other than declined grid applications or where we are in breach of any consumer rights that are protected under Australian Consumer Law, may incur a cancellation fee of up to which we may deduct from your deposit to cover overheads and other costs incurred by sun power solar solutions. All cancellations must be placed in writing via e-mail or via post to sun power solar solutions.

You have the right to a 10-day cooling off period and are entitled to a full refund if we provide your site diagram and/or performance estimate after you agree to your order. The 10-day cooling off commences from the date we provide your site diagram and/or performance estimate.
In the event your order is cancelled, the cost for any works that have been completed at your property prior to cancellation will be deducted from your deposit.
In the event that a pre-site inspection is required at your property before installation, a non- refundable fee of $200.00 plus associated travel charges will be incurred should you terminate your order.

Failure to Pay

To the extent permitted by law and except where you are paying under a Payment Plan, if you fail to pay any amount that is due and payable under this Contract, sun power solar solutions may be entitled to claim interest on the unpaid amount (both before and after judgment) at the rate applicable to judgment debts in the Supreme Court in the state or territory in which your property is located, and, sun power solar solutions may claim any costs associated with recovery of the unpaid amount (including, but without limitation, legal costs, staffing costs, administration, correspondence) to these extent costs are incurred by sun power solar solutions in exceed the amount of the interest claimed.

Terms and Conditions